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Terms and Conditions

By purchasing a product from Bintelli, you are agreeing to these terms:

WARRANTY POLICY: All new parts purchased are warrantied for thirty days. Warranty includes manufacturer defects only. All defective parts must be shipped back to Bintelli at buyer expense for inspection. Once a defect occurs, the customer must notify Bintelli about the defect and ship the part(s) back to Bintelli within seven days of the notice. Any parts not shipped within the seven days will not be covered under the warranty. Once the defective parts are received by Bintelli, they will be inspected and if approved as a manufacturing defect, replacements will be will be sent at Bintelli’s expense. If the part(s) are on backorder, they will be sent to the customer once they arrive in stock. If the defective parts are determined to not be able to be replaced under the active warranty, the parts may be shipped back to the customer at the customer’s expense. Some warranties (such as on engines, motors, controllers, etc.) are covered directly by the manufacturer of the part. Bintelli will represent the customer in attempting to have warranty replacements from the manufacturer sent. The warranty does not include any labor needed for assembly, repair, and/or installation nor does it cover any lost profits or revenues from the time the vehicle(s) were inoperable.

It is highly recommended that spare parts be kept in stock by the customer so their vehicle is able to be used during a warranty evaluation. The warranty does not cover damaged parts due to rider misuse, neglect, or lack of maintenance. Wearable components such as belts, tires, brake pads, spark plugs, fluids, bulbs, body panels, chains, clutches, shock absorbers, etc. are not covered under the warranty. If the customer is alerted to or realizes a problem with a part on their vehicle and they do not correct the issue, the part in question will not be covered under the warranty should it fail. Especially on vehicles which are used for commercial purposes, extensive daily and weekly maintenance are required for commercial usage.

RETURN POLICY: For part purchases, new and unused parts may be returned for a full refund minus shipping expenses if the return is requested within five days of delivery. Shipping damage must be reported within 3 days of delivery or the claim can not be processed and no refund or exchange will be granted. No shipping expenses are ever refunded and the part must be returned at buyer expense.

PURCHASING TERMS: Any disputes are resolved in Charleston County, South Carolina. It is the responsibility of the purchaser to know their local laws and regulations for use of the product.

SHIPPING TERMS: In stock products will ship out within 48 business hours after an order is placed and confirmed. If an item is ordered that is out of stock, we will contact you within 48 business hours to provide you with option regarding when your order can ship. Once orders ship, they will arrive to within seven business days. Please note that our warehouses do not ship on weekends or holidays and we have no control over shipping delays once your package has been transferred to the appropriate shipping company.